Customers

By Kevin Ertz | December 9, 2019 |

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Course 1200 - Driver Trainer Training

Module 1	Driver Trainer - Introduction	-
Unit 1	Introduction
Unit 2	Manager's Role & Responsibilities
Unit 3	Driver Trainer Role & Responsibilities
Unit 4	Driver Trainer Introduction QUIZ
Module 2	Driver Trainer - Training Trips	-
Unit 1	Training Trips
Unit 2	Training Trip - New Hire Ride Along
Unit 3	Training Trip - New Hire Drives with Driver Trainer
Unit 4	Training Trip - Multi-Bus Move
Unit 5	Training Trip - QUIZ
Module 3	Driver Trainer - Customer Service	-
Unit 1	Customer Service
Unit 2	Great Companies Strive to?
Unit 3	How does Windstar keep every Customer?
Unit 4	Defect Free
Unit 5	Timeliness
Unit 6	Be Nice / Show You Care
Unit 7	Customer Service QUIZ
Module 4	Driver Trainer - Training Information	-
Unit 1	Pre-Trip / Safety Announcement / Loading Luggage
Unit 2	Driving Team - Driver and Co-Driver
Unit 3	Driving Safely
Unit 4	Customers
Unit 5	Post-Trip / End of Day Duties
Unit 6	Driver Trainer Training Information QUIZ
Module 5	Handouts	-
Unit 1	Driver Trainer - Training Documentation Form
Unit 2	DOT Bus Pre-trip Study Guide
Unit 3	Dashboard Icons
Unit 4	VanHool Switch and Knob Overview
Unit 5	VanHool CX45 Driver's Guide

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