Customer Relations

By Kevin Ertz | February 19, 2018 |

This course is expired.

Course 0004 - Driver Supplement

Module 1	Welcome to Windstar Lines	-
Unit 1	Welcome Message
Module 2	Disciplinary Action Program	-
Unit 1	Disciplinary Action Program
Module 3	General Information	-
Unit 1	General Guidelines & Responsibilities
Unit 2	Driver Management Policy
Unit 3	Customer Relations
Unit 4	Firm Handshake
Unit 5	Family & Friends Rider Policy
Unit 6	Garage & Shop Cleanliness
Unit 7	Preferred Fueling Locations
Unit 8	Unnecessary Purchases
Module 4	Pay / Performance / Qualifications	-
Unit 1	Driver Compensation
Unit 2	Monthly Frequency Incentive
Unit 3	Per Diem
Unit 4	Quarterly Performance Incentive
Unit 5	After Hours Trip Bonus
Unit 6	CDL Assistance Program
Unit 7	Full-Time Driver Expectations
Unit 8	On-Going Driver Requirements
Unit 9	DOT Medical Certificates
Unit 10	Gratuity Policy
Unit 11	Positive Feedback
Unit 12	Calling In Sick Policy
Unit 13	Tardiness Policy
Unit 14	Outside Employment Policy
Unit 15	Management Employees Driving Trips
Unit 16	Customer Feedback & Driver Requests
Unit 17	Calling Customers
Unit 18	Uniforms & Appearance
Unit 19	Driver Uniform Points
Unit 20	Information on CSA
Module 5	Driver Training	-
Unit 1	Training Commitment
Unit 2	New Driver Training
Unit 3	Entry Level Driver Training
Unit 4	New Hire Orientation Training
Unit 5	Drive Time with Training Specialist
Unit 6	Windstar Safety Systems Online Training
Unit 7	Safety Meeting Policy
Unit 8	Remedial Training
Unit 9	Training Documentation
Module 6	Operational Policies / Information	-
Unit 1	Safety & Operational Tips
Unit 2	Distracted Driving & Cell Phone Policy
Unit 3	Safety Belt Pledge
Unit 4	Vehicle Speed - "Posted Speed / Fleet Speed" Policy
Unit 5	Following Distance
Unit 6	Multi-Bus Move Policy
Unit 7	Relaying Driver Policy
Unit 8	Relay Procedures
Unit 9	Passing Other Windstar Lines Vehicles
Unit 10	Road Construction Tips
Unit 11	Railroad Crossings
Unit 12	Intersections
Unit 13	Yellow Lights
Unit 14	Turning Lanes
Unit 15	Using Your Mirrors
Unit 16	The Space Around You
Unit 17	Buttonhook Turns
Unit 18	Hard Brake Events
Unit 19	Traffic Cameras
Module 7	Trip Expectations / Information	-
Unit 1	Safe Passenger Loading & Unloading
Unit 2	Final Unloading
Unit 3	Baggage Handling Procedures
Unit 4	Pre-Trip Announcement
Unit 5	Transporting Medical Oxygen
Unit 6	Bus Fires
Unit 7	Care of Coach on Extended Day Charters
Unit 8	Cleaning Procedures During a Trip
Unit 9	Lavatory Holding Tank Procedures
Unit 10	End of Day Duties
Unit 11	Handling Disorderly or Ill Passengers
Unit 12	Charters with Alcohol Onboard
Unit 13	Safe Child Policy
Unit 14	Direct TV
Unit 15	WIFI
Unit 16	Video Usage Policy
Unit 17	Parking Fees
Unit 18	Hotel Accomodations
Unit 19	Fueling Procedures / Fuel Cards
Unit 20	Weigh Stations - When to Stop
Unit 21	Tolls
Module 8	Fatigue Management / Hours of Service	-
Unit 1	Fatigue Management Program
Unit 2	Ill or Fatigued Operator Policy
Unit 3	Hours of Service Policy
Unit 4	Hours of Service Monitoring System
Unit 5	Duty Status When Relaying
Unit 6	Personal Mileage & Personal Conveyance
Module 9	Maintenance / Vehicle Information	-
Unit 1	Pre-Trip Inspection
Unit 2	Post-Trip Inspection
Unit 3	Engine Retarders ("Jake Brakes")
Unit 4	Tire Pressure
Unit 5	Idle Time
Unit 6	Low & High Idle
Unit 7	Fuel / Idle Time / Speed
Module 10	Winter Driving	-
Unit 1	Winter Driving Tips
Unit 2	Winter Driving Q&A
Unit 3	Snow Chains
Unit 4	Emergency Kits
Unit 5	Winter Fuel Additive
Unit 6	Hard Snow
Module 11	Accidents / Collisions	-
Unit 1	Accident Reporting Procedures
Unit 2	Preventable Accident Policy
Unit 3	The Real Cost of Accidents
Unit 4	Video Event Recorders
Unit 5	Accident Investigation Policy

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